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ELEARNING DESIGN · CHARACTER & SCENARIO DESIGN · ANIMATION · ART DIRECTION

The challenge – making IT support make sense everywhere

A global healthcare client was about to roll out a major tech upgrade across its international offices. The technology wasn’t the problem. Knowing who to call when something went wrong was.

Teams in every region hit the same issues – login problems, equipment mishaps, general uncertainty. The existing guidance was inconsistent and often too technical, so the helpdesk spent its time on things people could have fixed themselves while critical issues waited. Whatever replaced it had to feel friendly and practical, and work in any office, in any language.

The process – scenario-based eLearning design with a friendly guide

We started by listening. Workshops and interviews with teams across regions shaped realistic scenarios and set the tone. Then came Digi, an animated guide, sketched and refined until it felt warm without pulling focus from the learning.

Each of the eight modules followed one familiar mishap, from printer failures to password resets, with a clear decision at its heart: fix it yourself, or escalate. We built everything in Storyline with high-contrast layouts, simple navigation and accessible typography, and a single illustration system kept every asset ready for localisation. User testing refined the pacing before posters and facilitator materials took the training off-screen and into the offices themselves.

Illustration of a smiling boy and girl, the boy has short hair and the girl has long hair with a bow, both are depicted in a cartoon style.
Characters draft
A minimalist desk setup featuring a laptop, a lamp, a coffee cup, and a pencil holder.
Background draft
Silhouette of a sitting cat with a curved tail.
An abstract black and white illustration of a geometric shape.
A simple black silhouette of a tree with a thick trunk and spreading branches.
A simple black silhouette of a cat.

The result – a friendly face that stuck

The programme launched in thirteen countries and eight languages, and quickly became a trusted part of the upgrade. Unnecessary tickets dropped. Colleagues troubleshot with confidence. And Digi became a familiar face across offices, posters and workshops, with further translations and modules already in the pipeline.

DELIVERABLES

  • Eight scenario-based eLearning modules built in Storyline
  • Digi – animated character design and programme guide
  • Accessible layouts and UI components with high-contrast colour, simple navigation and clear typography
  • Localisation-ready assets, translated into eight languages
  • Posters, workshop materials and facilitator resources for offline delivery
  • Visual system for ongoing internal communication
A young person in a blue t-shirt stands in an art gallery, smiling. Behind them are two framed artworks: one depicting waves and mountains, and the other showing a woman wearing a blue headscarf.
A cheerful woman with curly hair and a red scarf is sitting at a desk with a laptop, surrounded by a bright, modern interior with large windows and potted plants.
A person with curly blonde hair sits at a desk in a cozy room, looking thoughtfully at a laptop. Beside them, a box overflowing with papers is visible, along with a bookshelf in the background.
A cheerful middle-aged man in a light green shirt and tie is standing indoors, holding a laptop in one hand. He has a friendly smile and is surrounded by large green plants in black pots.
A yellow oval button with the word 'START' written in bold black letters.
Ein gelbes ovales Label mit dem Wort 'BEGINNEN' in großen, stilisierten Buchstaben.
Texto que dice 'EMPEZAR' sobre un fondo amarillo ovalado.
Botón amarillo con la palabra 'INICIO' en letras negras.
A yellow oval button with the Japanese word 'スタート' (start) written in a playful, handwritten font.
Bouton jaune avec le mot 'DÉMARRER' écrit en noir.
A yellow oval shape containing the Chinese characters '开始', which means 'start' or 'begin'.
Logo design featuring the word 'INIZIA' in bold, stylized black letters on a yellow oval background.

Start buttons of the English, Spanish, Japanese, Chinese, German, Portuguese, French and Italian translations

A digital illustration on a laptop screen featuring a friendly robot, a dog, and a decorative vase with flowers. There is also a coffee mug and a plant on the wooden table.
Digi’s first animation (blurred company logo)

This project was completed prior to the launch of Watercat Creative.

I had the pleasure of working with Mario on multiple projects, and he is one of those colleagues who makes collaboration easy and enjoyable. He’s approachable and open, which means projects always move forward smoothly with him on the team. On top of that, Mario consistently delivers creative, high-quality work; he has a great eye for detail and always brings fresh ideas that elevate the final output. What really stands out is the speed at which he works without ever compromising quality. He’s reliable, creative, and a genuine team player, someone I’d be glad to work with again.

– Mike Bradley, Senior Project Manager, Healthcare client account

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